Privacy Policy

formb.ae is operated by Cendale Documents Clearing Services FZCO. Cendale processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Data minimisation

Cendale collects only the data required to respond to a user’s enquiry or to deliver a service that the user has formally engaged Cendale to perform. Personal data is not collected for third-party commercialisation or marketing.

Data sources

The site collects data through three channels:

1. Voluntary contact forms submitted by the user

2. Essential technical cookies that support site functionality

3. Anonymised analytics used to monitor site performance

Data use

Data submitted through contact forms is used solely to respond to the user’s enquiry or to deliver a service engaged in writing. Data is not shared with third parties except where necessary to deliver a service the user has requested, or where required by law.

Data retention

Personal data is retained only for as long as required for the purpose for which it was collected, or for as long as required by applicable UAE law.

Sensitive documents

Sensitive documents handled in the course of a documents clearing engagement (Emirates IDs, passports, title deeds, deposit cheques, Form B and Form F instruments) are processed under the terms of the relevant engagement letter and are not retained on this website.

Cookies and analytics

The site uses essential technical cookies that support site functionality and anonymised analytics that monitor server performance. The site does not use third-party advertising cookies.

Rights under the PDPL

Users have rights under the UAE PDPL in respect of their personal data, including rights of access, correction, and erasure, subject to the conditions and exceptions set out in the law.

Contact

Enquiries relating to data protection should be directed to Cendale Documents Clearing Services FZCO at the operational address shown in the site footer.